Account
Change your account email
Verify a new email address, understand the security sign-out, and keep or relink Google sign-in.
You can securely update the email used to sign in and receive account messages from Settings. Your current email remains active until you prove that you control the new inbox.
Change your email
- Sign in and open Settings.
- Select the Profile tab.
- Under Sign-in email, enter the new address.
- Select Verify new email.
- Open the confirmation message sent to the new inbox.
- Select Confirm new email, then confirm the change on the page that opens.
- Sign in again with the new email address.
Confirmation links expire after 30 minutes. If yours expires, return to Settings and send a new link.
What happens after confirmation
- Your account email changes only after the new inbox is verified.
- Existing sessions are signed out to protect your account.
- Your old inbox receives a security notice.
- Company billing contact details are synchronized when a Stripe customer is connected.
- Your profiles, opportunities, applications, credits, and billing history stay with the same Zilla Sales account.
If you use Google sign-in
A currently connected Google login continues to work after the email change, even if that Google account still uses the old address.
To switch to a different Google account that uses your new address:
- Complete the verified email change first.
- Sign out, then choose Continue with Google.
- Select the Google account that matches the new verified address.
- Complete the one-time email-code check when prompted.
Zilla Sales will then safely replace the old Google identity on the same account.
Troubleshooting
- No confirmation email: Check spam and promotions, confirm the spelling, then send a new link from Settings.
- Email already in use: That address belongs to another Zilla Sales account and cannot be attached to this one.
- Link expired or already used: Return to Settings and request another confirmation email.
- You did not request the change: Do not confirm it. Your account remains unchanged.
- You received an unexpected change notice: Contact support@zillasales.com immediately.
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