Terms of Service

Last updated: October 15, 2026

1. Agreement to Terms

By accessing or using Zilla Sales (the “Platform”), you agree to these Terms of Service (“Terms”). If you do not agree, do not use the Platform.

2. Our Role

The Platform facilitates introductions between manufacturers/clients (“Clients”) and independent sales representatives or rep agencies (“Reps”). Zilla Sales is not a party to any agreement between Clients and Reps, does not employ Reps, and does not guarantee outcomes, revenue, or exclusivity. You are responsible for performing your own diligence and executing your own agreements.

3. Eligibility & Accounts

• You must be at least 18 and able to enter binding contracts.
• Provide accurate and current information. You are responsible for activity under your account and for maintaining confidentiality of credentials.
• We may suspend or terminate accounts for breach, fraud, or abuse.

4. Paid Plans, Credits, Billing, and 30-Day Guarantee

4.1 Plans, fees, and renewals

Paid self-service plans provide the listing, matching, contact-credit, and outreach features included in your selected plan. Your checkout shows the amount due, billing interval, included credits, introductory terms, and renewal amount. Your subscription continues on the terms you accepted unless you change or cancel it; a different offer shown to another customer does not change your subscription. Separately purchased managed services are subject to the scope and billing commitments presented with that offer.

Subscriptions renew automatically unless canceled before the next renewal date. Any changes to fees apply on your next term. Taxes, payment processor fees, and currency conversion may apply. Your billing settings and billing portal show your subscription status, renewal date, and amount.

4.2 Contact credits and unused balances

One contact credit unlocks the available contact details for one rep profile. A credit provides access to those details; it does not purchase a reply, application, meeting, hire, or sale. Review the profile and its relevance before unlocking it.

Unused credits roll over between billing periods. They do not expire at the end of a billing period or disappear solely because you pause billing or cancel your subscription. The unused balance stays saved while your account remains open, subject to the account suspension and termination provisions of these Terms.

Using credits for new contact unlocks requires an active paid subscription. A saved credit balance alone does not provide paid access. Once a billing break starts or paid access ends, you cannot spend remaining credits until paid access is restored. Remaining credits become usable again when you resume or purchase an active paid subscription on the same company account.

4.3 Canceling your subscription

Cancel through Settings → Billing & Plan and complete the confirmation in the billing portal. Opening the cancellation screen or contacting support does not by itself confirm cancellation; check the effective date and status shown in your billing confirmation. If you cannot complete cancellation, contact support@zillasales.com before your renewal date.

Cancellation stops future renewals from the confirmed effective date. When cancellation is scheduled for the end of your paid period, paid access and the ability to use remaining credits continue until that period ends, unless access is already restricted by a billing break, payment issue, or suspension. After paid access ends, new contact unlocks, paid matching delivery, and paid listing promotion end. Cancellation does not automatically refund the current term or delete your account, listings, or saved credit balance. Billing does not automatically restart after cancellation; you must reactivate or purchase a subscription.

4.4 Billing pauses and breaks

A billing break is available only when offered and confirmed for your account. The offer states its start date, end date, skipped renewal, and the amount and date of the next payment. Our one-month billing break skips one monthly renewal. Paid access continues through the current paid period before the break starts.

During the break, new contact unlocks, subscription-only contact access, paid matching delivery, paid listing promotion, and new subscription credit grants are suspended. Your existing work, unused credit balance, and explicitly unlocked contacts stay saved. At the end of the break, normal billing resumes automatically on the date and at the amount shown in the accepted offer unless you cancel before that renewal. Paid features and the use of saved credits resume after the renewal payment succeeds; reaching the end date alone does not restore paid access. A billing break is not a cancellation or a refund.

4.5 Listing visibility after a pause or cancellation

Pausing billing or canceling a subscription does not automatically unpublish an approved listing. A listing that remains published in the rep marketplace can still be found by reps and receive applications, even when paid access has ended. Paid or featured priority requires an eligible active subscription. Contact support if you want to remove your listing from the marketplace or stop receiving applications.

Continued publication is subject to listing status, moderation, and marketplace activity rules. Unpaid listings may be removed from the rep marketplace after 30 days without a company login, or earlier if account email notifications are disabled or warning emails cannot be delivered. A public listing page may remain visible after marketplace removal, while no longer accepting applications. Pausing or canceling billing does not guarantee ongoing publication.

4.6 Previously unlocked contacts and applicants

Contact details your company explicitly unlocked with credits remain accessible after a billing break starts or paid access ends, while the account and relevant rep profile remain available. Contact details made available only because a rep applied require current paid access unless your company also explicitly unlocked that rep. Applications, outreach notes, and recorded outcomes remain saved, but contact fields may be locked when you no longer have access. A saved application or outreach record does not itself unlock contact details.

4.7 Recommendations and the 30-day money-back guarantee

A recommended profile indicates evidence of potential fit with your opportunity. It does not mean the rep has applied, agreed to an introduction, or confirmed interest or availability. An applicant is a rep who has actively responded. Verified introductions, where offered, are part of a separately purchased managed service. The number and timing of relevant profiles vary with your requirements and the available rep network.

For the guarantee below, a qualified match means a rep profile with reasonable evidence of fit with your opportunity’s stated selling requirements, considering your product, target buyers, industry, sales channels, and territory. Appearing in a recommendation list alone does not establish qualification. We review guarantee requests against those requirements and the available profile and matching records. Qualification does not require a rep to reply, accept the opportunity, or agree to work with you.

For first-time paid customers, if you do not receive qualified matches within 30 days of purchase, email support@zillasales.com within that same 30-day window for a full refund of the initial term. Include your account email, purchase date, opportunity, and a brief explanation so we can review the request. The guarantee does not apply to renewals, accounts in breach of these Terms, chargebacks, or abuse/fraudulent use. Cancellation and guarantee requests are separate actions; canceling does not automatically submit a refund request. The outcome disclaimers in these Terms do not remove this express guarantee.

4.8 No success fees

We do not charge commissions on hires; any terms between Clients and Reps are between those parties.

5. Acceptable Use

• No false, misleading, or infringing content.
• No scraping, reverse engineering, or interfering with Platform operation.
• No harassment, discriminatory conduct, or unlawful activity.
• No sharing of another party’s confidential information without permission.

6. Client–Rep Relationship

Reps are independent contractors, not employees or agents of Zilla Sales. You are responsible for verifying credentials, compliance (including 1099 classification), and executing agreements directly with the other party. We are not liable for work quality, payments between parties, or disputes.

7. Content and Confidentiality

You retain ownership of content you submit and grant Zilla Sales a non-exclusive license to host, display, and use it to operate the Platform. Do not post information you consider sensitive unless necessary; we treat posted opportunities as non-confidential unless marked confidential and shared only with selected Reps.

8. Intellectual Property

The Platform, trademarks, and materials we provide remain our property. You receive a limited, revocable, non-transferable license to use the Platform for its intended purpose.

9. Disclaimers

The Platform is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee specific matches, revenue, hiring outcomes, or uptime. Many customers find qualified reps through the Platform, but results vary and are not guaranteed.

10. Limitation of Liability

To the maximum extent permitted by law, Zilla Sales and its affiliates are not liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, revenue, data, or goodwill. Our total liability for any claim is limited to the greater of (a) amounts you paid to us in the 6 months preceding the claim, or (b) $500.

11. Indemnification

You agree to defend, indemnify, and hold harmless Zilla Sales from claims, damages, liabilities, and expenses arising from your use of the Platform, your content, your agreements with Reps/Clients, or your breach of these Terms.

12. Termination

We may suspend or terminate access for any breach or misuse. You may stop using the Platform at any time, but you must separately cancel any subscription to stop future renewals as described in Section 4. Canceling a subscription is different from deleting your account. The continued access to saved balances, contacts, and records described in Section 4 depends on the account and relevant profiles remaining available and does not override account deletion or termination. Fees already paid are non-refundable except under the 30-Day Money-Back Guarantee.

13. Governing Law; Venue

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law rules. The exclusive venue for disputes is the state or federal courts located in Delaware.

14. Changes

We may update these Terms from time to time. Material changes will be posted on this page with a new “Last updated” date. Continued use after changes means you accept the updated Terms.

15. Contact

Questions? Email support@zillasales.com.

Legal entity: Zilla Sales, 2549 Waukegan Road # 707, Deerfield, IL 60015.